PRIVACY & SECURITY
This privacy statement discloses the privacy practices for LaCrosse Area Harley-Davidson/Buell. LaCrosse Area Harley-Davidson/Buell promotes the use of fair information practices. Because LaCrosse Area Harley-Davidson/Buell is committed to your privacy, we have agreed to disclose our information practices.
INFORMATION COLLECTION AND USE:
LaCrosse Area Harley-Davidson/Buell is the sole owner of the information collected on this site. LaCrosse Area Harley-Davidson/Buell will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. LaCrosse Area Harley-Davidson/Buell collects information from our users at several different points on the web site.
VEHICLE QUOTE REQUESTS
In order to obtain a vehicle price quote, a user must first complete a Quote Request Form. A user is required to give their contact information (such as name, address, telephone number and e-mail address). This information is used to contact the user and provide the quote or other information that they have requested. It is optional for the user to provide financial information, but can be done so that LaCrosse Area Harley-Davidson/Buell can review and pre-qualify the user for financing if they are interested. All customer information obtained via the quote request form is encrypted for security purposes and stored on a secured server.
Information is requested from the user on the e-Catalog order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If LaCrosse Area Harley-Davidson/Buell has trouble processing an order, this contact information is used to get in touch with the user. All customer information obtained via the order form is encrypted for security purposes and stored on a secured server.
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For example, a cookie is used to store items during e-Catalog shopping so that a list of what you are ordering is maintained. If a user rejects the cookie, they may still use the site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user, may not be able to use the e-Catalog shopping basket function on the site. Cookies can also enable us to track and target the interests of our users to enhance the experience on the site.
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic and geographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We may share demographic information with our partners and advertisers. This is generally not linked to any personal information that can identify any individual person. However, LaCrosse Area Harley-Davidson/Buell may send E-mails or mail about special offers at the Dealership or other offers or information that may be of interest to the user based on the information we collect. LaCrosse Area Harley-Davidson/Buell uses an outside company (such as UPS, USPS, Fed Ex. etc.) to ship orders, and a credit card processing company to bill users for goods and services. These companies do not to our knowledge, retain, share, store or use personally identifiable information for any secondary purposes.
We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site contains links to other sites. Please be aware that LaCrosse Area Harley-Davidson/Buell is not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
SURVEY AND CONTESTS
From time to time, our site requests information from users via surveys or may offer contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
NOTIFICATION OF CHANGES
This web site takes every precaution to protect our users' information. When users submit sensitive information via the web site, their information is protected both online and off-line.
SUPPLEMENTATION OF INFORMATION
In order for this web site to properly fulfill its obligation to our customers, it may be necessary for us to supplement the information we receive with information from third party sources.
For example, to determine if customers qualify for financing, the dealership may use their name and social security number to request a credit report or approval from a lending institution.
SITE AND SERVICE UPDATES
LaCrosse Area Harley-Davidson/Buell may send the user site and service announcement updates which contain important information about the service. We communicate with the user to provide requested services and in regard to issues relating to their account via e-mail or phone.
CORRECTING / UPDATING PERSONAL INFORMATION
If a user's personally identifiable information changes (such as address or E-mail), or if a user no longer desires to receive information from LaCrosse Area Harley-Davidson/Buell, we will endeavor to correct, update or remove that user's personal data from our database.